Frequently Asked Questions FAQ

Unfortunately we are only authorized to distribute in California at this time. The shipping or transport of our products across state lines is federally prohibited.

Check our instagram profile for the latest events and updates.

The QR code verifies your product’s authenticity and allows you to access the Certificate of Analysis, product details, and our loyalty program.

Keep your battery fully charged for optimal performance. Use lower settings (2.6v - 3.0v) for live resin and slightly higher settings (2.8v - 3.4v) for distilled oil. Settings over 3.7v can negatively affect flavor. In general, lower settings produce better flavor, higher settings produce bigger clouds and stronger effects.

The best way to store your product is upright and away from heat and direct sunlight. We recommend placing it in the original child-resistant tube or child-resistant box with the silicone covers on.

If you’re not satisfied with your product, return it to the retailer you purchased it from for an exchange. If the retailer doesn’t honor the exchange, email us at info@alpinevapor.com and we’ll connect you with a verified retailer who will.

We use whole plant ethanol extraction for our Premium Cannabis Oil and Premium CBD Blend products and butane extraction for our Live Resin products. Our Alpine By Alpine AIO products are a blend of these methods.

We lab test all our ingredients before production to ensure they meet our quality standards and state regulations. After production, we quarantine each batch and have it tested by a state-licensed lab. Once we receive the Certificate of Analysis, we label the products with the results.

Email info@alpinevapor.com and be sure to include the batch ID of the product in the email and we will send you the full COA for your product.

Changes in color may occur naturally over time, such as a darker ring at the surface of the oil or darker oil coming from the atomizer. These changes are normal and do not affect the product’s purity, potency, or effectiveness. We do not use bleaching clays or color remediation of any kind.

The color of live resin cartridges can range from light gold to dark brown due to strain variations. This is a normal characteristic of pure cannabis extract. We do not use bleaching clays or color remediation of any kind.

Ingredients for each product are listed directly on the box. If you need help finding them, email us at info@alpinevapor.com with the product name. Scan the QR code on the box for more product details

Our Premium Cannabis Oil and Premium CBD Blend cartridges are made of stainless steel, medical-grade thermoplastic, and a ceramic core. Dispose of spent cartridges as hazardous waste at a household hazardous waste collection facility.

Our Limited Edition Live Resin cartridges are made of glass, dental-grade zirconia ceramic, stainless steel, and a ceramic core. Dispose of spent cartridges as hazardous waste at a household hazardous waste collection facility.

The Alpine By Alpine AIO vape device is made of an aluminum body, stainless steel, medical-grade thermoplastic, blue ceramic core, and a lithium-ion battery. Dispose of the device as hazardous waste at a household hazardous waste collection facility.

Our authentic cannabis aromatics are a collection of flavor compounds distilled from live resin, including rare esters, thiols, and ketones, which contribute to the unique flavors and effects of our products.

No, we use only pure cannabis extract and natural plant-derived terpenes and aroma compounds, with no PEG, Vitamin E, or harmful additives.

All our products are pesticide free. Any trace amounts of pesticides may be due to nearby farms and are well below legal limits. Additionally we submit all our skus to Anresco for the most comprehensive pesticide screening available, with over 200 more pesticides than is required by law, ensuring the safety of our customers.

No, all our concentrates are made from 100% licensed California-grown cannabis.

Clogging is when oil has oversaturated the atomizer and leaked into the air channel. It can happen for a few reasons. To prevent it, keep your product away from heat and direct sunlight. Avoid repetitive use and let it cool between hits. Keep your battery fully charged to maintain the optimum heat level. *Use extreme caution when attempting to clear a clog. Do not attempt to clear a clog by engaging the battery and inhaling through the mouthpiece. You are at risk of burning your mouth and throat if hot oil spits from an overheated atomizer through the air channel. To clear clogs, try inhaling on the mouthpiece without the battery connected. If the clog persists, you may try using a pipe cleaner to clean out the oil from the mouthpiece and air channel or contact the store where you purchased it from for an exchange. For further assistance, email us at info@alpinevapor.com.

To prevent leaks, keep your product out of heat and direct sunlight, and avoid repetitive use. Ensure your battery power is set no higher than 3.7v and no lower than 2.4v. If your product has already leaked, return it to the store where you purchased it for an exchange. Follow the prevention tips with your new product. For additional help, email us at info@alpinevapor.com.

If your cartridge isn’t working, first ensure your battery is fully charged and functioning. Try the cartridge on another battery if you have one. Check for dirt or residue on the cartridge or battery and clean them with a cotton swab and rubbing alcohol if necessary. Avoid over-tightening the cartridge. If the issue persists, contact the store for an exchange. For further assistance, email us at info@alpinevapor.com.

If your cartridge is too harsh, try lowering the battery setting. For the best flavor, set the battery between 2.6v and 3.2v. If adjusting the battery doesn’t help, return the cartridge to the store for an exchange. Some people perceive certain terpenes as more harsh than others. You may want to change strains.